by Holy Cross | Sep 7, 2018 | Community Services
With another new school year upon us, it’s time to start thinking about creative ways to make fun, school lunches our children will actually eat. Why Children Create Imaginary Friends Ensure children use technology responsibly Far too often parents send their kids off...
SAM
FAMILY BASED CARE AND YOUTH TRANSITION
Success to me is when you have all of your goals planned out and you are fulfilling your dreams without letting anyone get in the way. With every challenge I have faced in my life, I feel that it has taken part in shaping a better me. Growing up, the challenge was tackling each day, living each day. Now, I face each day seeing how it will shape my future. For me, I would like to learn how to build a car from scratch, and one day own my own mechanic shop. When you feel that you have achieved success, you are more likely to help someone achieve their dreams too.
I have a lot of dreams, but most notably, having a family. I want to be a good dad for my future children. It is a big responsibility, but I want to teach my kids a lot of things and be a good role model for them. Good foster dads, in the past, were those who had the time to get to know their foster child, build a bond with them and help them work through their problems.
I have been at Holy Cross for 11 months. Holy Cross is different because they have helped me where other places could not. They give you a lot of support through your struggles, so you are ready for the real world. They give you the opportunity to work with others and see the struggles others are going through. Through this, you are able to look in the mirror and put yourself in someone else’s shoes, and realize that you are not alone.
In the New Year, I am looking forward to the positive things that will come my way when I come out of Holy Cross, and continue the positive direction of shaping my future for the better.
Click here to learn more about Family-Based Care and Youth Transition
Susan Rosas
PRESIDENT & CEO
My family’s story inspired me to enter the child welfare field early on in my career. What started as fact-finding to understand my family’s experience turned into my life’s work. I’ve worked directly in field, led service programs across the country, directed national-scale systems change here and internationally, and coached executives to do the same. I’ve worked in many social service systems, including in Miami, New York, Chicago, across Texas, federal child welfare, and in Cambodia. I hold a master’s degree in Social Service Administration from the University of Chicago, an undergraduate degree in Psychology from the University of Miami, and a variety of clinical, financial, and executive leadership certifications.
It is remarkable to me that no matter who you are, where you are, it’s relational connection that allows for safety and success. We all have that person we can point to who kept us, or got us, out of trouble. People do a lot of hard work to overcome trauma, but that recovery journey always starts with relationship. I’ve dedicated my career to building the space for that connection: helping family members heal one another, helping children and adults from hard places pursue the future they want for themselves, creating a safety net for when we stumble on the way. I am so thrilled to be a part of HCS, not just because of our incredible history and impact across Michigan, but because this team has the heart to help people find safety and strength through connection.
Joy at work: If I had to pick one thing, it’s the every-day impact. Budgets, policies, protocols, contracts, data, fundraising – every ounce of effort has a distinctly human result. I can picture how Monday will get kids home faster, how Tuesday will help staff with work-life balance, how Wednesday will get more people into a safe, warm bed at night, and so on. Every moment is so meaningful.
Joy at home: I have an incredible partner who infuses joy into everything he does. Our two boys are curious and hilarious and kind. Though my career took me all over the place, I grew up in Grand Rapids, where much of my family still resides. I am so very grateful to be back and surrounded by family.
Contact: srosas@hccsnet.org
Michael Alm
CHIEF FACILITIES AND SAFETY OFFICER
Born in Detroit and raised in a family that was nearly all employed by the auto industry with strong Christian values. He attended the Center for Creative Studies and Oakland University, pursing a degree in Business Management, while working in the retail field, managing an office supply chain store.
Mike made a career change by entering the construction field where he found a strong interest. He owned and operated a small renovation firm while doing volunteer work at Boysville of Michigan. In 2002 he was recruited by Boysville of Michigan, now Holy Cross Services as Facilities Manager in the Metro Detroit Area. His role has evolved from daily operations to now overseeing the full agency handling all facilities aspects as the Chief Facilities and Safety Officer. He has responsibilities over all HCS locations including Samaritan Center which is the nation’s largest community center, where he serves as Board Secretary. Mike is married to his wife of 33 years and together raised two children who are now young adults with their own careers. Mike has served as Elder in the Presbyterian Church using his background in construction to support facilities needs of the church. Mike has a dedicated interest to help others, particularly through his work supporting underserved children and those struggling with addictions.
Joy at work: I find that knowing our Agency provides others with an opportunity to succeed is very rewarding. When I hear a story about one of our clients being successful in the community, it encourages us knowing that we are part of their success. These events are what drive me each day.
Joy at home: My family time is a major part of my life. Getting together with my children and grand children for a weekend camping trip or having Sunday dinner at home are events that I enjoy the most. The times that we spend together are priceless to me.
Contact: malm@hccsnet.org
Wendee Rex
DONOR ENGAGEMENT OFFICER
Wendee’s father told her to take her passion and turn it into a career. Wendee Rex has a passion for helping others succeed and build foundations for success. She is a people connector and relationship builder. She joined Holy Cross Services in February 2022 after working extensively in the field of sales and marketing management, a career that started by accident. After graduation from Western Michigan University with a double major in Political Science and Criminal Justice, she began working for the Edison Neighborhood in Kalamazoo. It was there that she realized her desire to work in the nonprofit field of fund development and returned to Western Michigan University for her MPA. It took her awhile to rejoin the nonprofit arena professionally, but she continued her passion for serving, as volunteer for many nonprofit organizations ranging from board membership to event planner. She has been a mentor to youth and has hosted International Exchange students as a member of the Birmingham Rotary Club. Wendee brings the experience of being an adoptee, foster parent, and networker to her position at Holy Cross Services.
Joy at work: Every day at work brings me joy. I finally took my father’s advice! Watching the difference we are making in the lives of those we serve, is so fulfilling. Our HCS team is so caring and compassionate. They are always willing to go the extra mile to serve our participants.
Joy at home: I enjoy travelling and trying new restaurants. I like to cook for the masses and have been known to throw a mean tailgate party! When not spending time with her foster son or family, her favorite place is on the water or sticking her toes in a sandy beach.
Contact: wrex@hccsnet.org
Steve Adamczyk
Chief Information Officer & Corporate Compliance Officer
Steve has been with Holy Cross Services for 8 years and is currently the organization’s Chief Information and Corporate Compliance Officer. Before coming to HCS, Steve worked for one of Michigan’s Pre-Paid Inpatient Health Plans.
Steve is a lifelong resident of the Saginaw-Bay area and brings nearly 30 years of Mental Health, Substance Use Disorder, Child Welfare, and Recovery-Oriented operations experience in the non-profit and governmental sector to his role with Holy Cross Services. Steve firmly believes in using a reciprocal approach to leadership as defined in the Golden Rule: “Do unto others as you would have them do unto you”. He strives to understand the “Why” of a situation to better offer effective solutions.
Joy at work: Steve has a passion for helping his coworkers learn and understand why and how technology can be used to increase effectiveness and efficiencies. He loves it when people fully realize that the whirlwind of urgent activity which consumes their day-to-day work is not a “best practice” and that by focusing on less, we can accomplish more.
Joy at home: Steve is happily married and enjoys spending quiet time reading, watching old TV shows or enjoying the outdoors working in his yard and gardening.
CONTACT : sadamczyk@hccsnet.org
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SHERYL
FAMILY BASED CARE AND YOUTH TRANSITION
After having my daughter taken away from me in 2015, I started drinking even more than usual and turned to drugs to help me cope. For three years, I dealt with my depression by using drugs and alcohol.
But one day, I looked in the mirror and said I’ve had enough. My daughter always tells me: “Mom, you’re the best. Just stop drinking.” So, I finally called around looking for help and found Holy Cross Services.
They helped me deal with the root cause of my problems. In addition to depression, I also suffer from post-traumatic stress disorder. After months of work with the staff here, they’ve helped me cope with both my issues, as well as the drug and alcohol addiction.
I’m doing very well and am looking forward to getting my daughter back. I want to be the absolute best mom for my little girl and I’m proud of myself for getting clean. I’m here to quit drinking and be the best mom I can be. I want a great future with my little girl.
At Holy Cross it’s not just about rehabilitation for substance abuse. They look at all the other factors in your life that are causing the addictions. They have great nurses here, great therapists. All the staff are fantastic.
I’m so happy to be here. When I lost my daughter, I wasn’t healing. I was masking the pain. With the therapists and the people here, I’ve been able to get healthy.
Click here to learn more about Family-Based Care and Youth Transition
ROBERT
FAMILY BASED CARE & YOUTH TRANSITION
My family situation had never been a healthy environment for me. My family had never been there for me, emotionally, and I struggled in almost all aspects of my life.
But then I took matters into my own hands and got myself out of that situation by calling the Michigan Department of Health and Human Services. I’ve been with Holy Cross Services for three years now and I have all the support I need to succeed.
They helped me deal with the root cause of my problems. In addition to depression, I also suffer from post-traumatic stress disorder. After months of work with the staff here, they’ve helped me cope with both my issues, as well as the drug and alcohol addiction.
In my time here, I’ve learned everyone has to take responsibility for their actions and deal with issues one step at a time. Before coming here, I never paid attention in school because I didn’t have control of my life. Now I take classes, and my life, seriously.
I now have a plan to go to college or a trade school. I couldn’t have done that without Holy Cross. The people here are genuine and the programs work really well. I look forward to going to school and beginning a life that I control.
Click here to learn more about Family-Based Care and Youth Transition
ALLI
FAMILY BASED CARE AND YOUTH TRANSITION
My name is Alli, I’m 16, and I am part of the Foster Care Program at Holy Cross. During my time here, I have gotten a lot of support from the staff who have always been open to help me with anything. I have really grown as a person and received a lot of encouragement to set goals and work for them.
My hero is my big sister Maya. We’ve always been really close and we look out for each other. She inspires me because she is the only one in my family who graduated from high school and went to college. She’s the person I look up to and I want to be like her. She is the hardest worker I know. Next year, I am going to graduate high school, and my dream is to go to Eastern College and study to be a nurse. I love working with other people and helping the community around me. The best compliment I received is that I am caring and I’m always looking out for people. Being a nurse would give me the chance to help patients every day of my life.
Even when things get tough, I’m really proud of myself for being able to get through them no matter what. I’ve learned how to work well with others and to fix problems. The biggest misconception people have of foster kids is that they think that we need all this extra help and can’t look out for ourselves, but we have goals and we’re here to better ourselves too. We need people supporting us and giving us the resources to achieve our goals, and most importantly to believe that we can do anything.
People also sometimes assume that everyone in foster care has the same situation and problems. But we all have very different experiences and everyone is unique. I’ve gotten to meet people at Holy Cross from many different races, cultures, and backgrounds, and I am just thankful for my group of friends that I’ve met here. There is a lot of diversity and there’s more to us than just being foster kids.
Click here to learn more about Family-Based Care and Youth Transition
WILL
RESIDENTIAL AND FAMILY HEALING
My name is Will, I’m 16 years old and I have been at St. Vincent home for about a year now. The reason I’m here is because my mother is in a nursing home after suffering a major overdose, and my father’s in prison – but he’ll be out in July. It’s hard having a family that uses. I remember there were a lot of times my Dad and Uncles overdosed. Seeing them being taken care of by doctors was one of the scariest things I’ve ever seen – I don’t think that memory will ever go away.
When I lived with my parents, we lived in a home where they had a meth lab going. My grandma had a few strokes so she couldn’t take care of me either. I felt like I had no one. After everything happened and I first came to Holy Cross I was a mess. I had D’s and E’s in all of my classes and I just wasn’t focusing. But the more I worked with the staff the better I got. A light bulb went off in my head and I realized I could accomplish good things. My attitude is better, and I feel better because of it.
I’m getting all A’s now. That’s a great feeling because now it feels like I actually can have a future. My goal is to be an architect or a civil litigator. I’m going to be staying at Holy Cross until I can get into a good foster home, but they have been great to me. They inspired me to do the best I can and that my opportunities are limitless.
Click here to learn more about Residential and Family Healing
TIMOTHY
RESIDENTIAL AND FAMILY HEALING
Until I came to Holy Cross, I felt hopeless when I just wanted a second chance at life. With my experience being in and out of home, I felt like foster kids were always given up and don’t get many chances at making a good life for themselves, and that really upset me.
At age 16, I was a ‘bad egg’. I was very bad, but through my process at Holy Cross I was never once given up on. They had faith in me, and provided me with the second chance I had been looking for. I don’t know where I would be now if it wasn’t for Holy Cross.
My life has completely turned around since coming here. I feel like I improved immensely, because the workers actually care about you. A lot of other places will just see you as a dollar figure, but Holy Cross sees you as individual. When you need help, they’re there.
Click here to learn more about Residential and Family Healing
ANDREA
RESIDENTIAL AND FAMILY HEALING
Holy Cross has been very different from the other four homes I’ve been to. Here you have people that come in 24 hours and day and and make it their goal to help you. Also, with the peers inside of the youth group, we don’t know who we are in a group with. We are here for a certain reason, and it’s good to learn and grow together. It’s so nice to be with people with similar needs and backgrounds. Here at Holy Cross, I feel like I don’t have to hide who I am and that’s an incredible feeling.
Holy Cross also knows how to treat us. People tend to think that kids in foster home are needy and don’t have normal lives like everyone else. They don’t think of us like that. They treat us like who we are – normal kids who are just having a hard time in life.
That’s what else is great about the staff here. They don’t pretend like everything is okay when we first arrive. They understand that this is a very hard process. They sit us down and ask, ‘Are you okay?’. The staff actually care about us, and understand that it isn’t easy to adapt right away.
I’ve really enjoyed my experience here. As a teenage it’s hard to get in foster homes because people want the young ones they can raise. At Holy Cross, they guide us through our teen years, and work on getting us through high school and hopefully in to college. Next year, I’m looking forward to getting my own apartment, going to college and being able to travel. Holy Cross even helps us with that, as they give you opportunities and funds to meet your future life goals. I want to own my own business one day, and Holy Cross gives me the confidence to know that one day I’m going to make this happen, and be successful.
Holy Cross has really made a huge impact on my life. I would like to tell anyone else out there who feels alone and out of place that Holy Cross is the place to be. Here you can come and work on learning different skills so when you’re finally out on your own you’re prepared!
Click here to learn more about Residential and Family Healing
DANE
RESIDENTIAL AND FAMILY HEALING
My name is Dane and I’m 17 years old. I’ve been at Holy Cross for two and a half months and I come from an adopted family. People think that foster kids don’t have anyone and that there isn’t anything out there for them, but it’s the exact opposite. I am thankful for my adopted family and my real family, and for the support that I’ve gotten from the Holy Cross staff that I needed to better myself.
The program has been helping me a lot, especially with school. My goal is to finish high school and get all my credits so that I can go to college and play football as well. I have been putting in a lot of effort into my schoolwork and hope that I can get the chance to receive an athletic scholarship or get recruited. It would be dream come true to play for a varsity team and I am working to achieve this.
Another goal of mine is to one day start up a local family restaurant. I want to make people happy and give them a place to enjoy a meal at the table with their family and friends. Being able to have that experience with family is very important to me and I would like to accomplish that in the future. It’s an idea I think about often.
One thing I’m looking forward to when I look older is starting a family. I think a lot about the kind of dad I would want to be to my kids. I want to show them the way and give them everything they need. I want to teach them that there is always a way out of a difficult situation. A good father is someone who cares and wants to help his children, be there for them, and love them no matter what, and I hope I can be that father with my kids one day.
During the two and a half months that I’ve been here, the staff have given me advice on everything and helped me to think twice before I do anything. They have helped me find ways to express and talk about my feelings and have given me tools to use. I’ve learned not to be angry at the world and to do what I need to do to make it a better place for myself and the people I care about by using my struggles and experiences to help others. I am learning that being successful means being myself. The staff at Holy Cross have taught me the importance of setting short term and long term goals to help me be successful in who I am.
Click here to learn more about Residential and Family Healing
Sharon Berkobien
Vice President of Clinical Excellence
I began my Holy Cross journey as a foster parent. My husband and I and our 2 children cared for 22 children from Holy Cross, providing them with safety, love, and consistency. Some we helped to get back home, others we helped attain independence. After 10 years of “parenting” I became a Holy Cross Coworker. 30 years later, my mission is still the same. Provide hope, promote change and help people live free, healthy, and productive lives. In my role as VP of Clinical Excellence, I hope to equip, encourage and assist our staff in fulfilling the mission to help our kids and families thrive in their communities.
Joy at work: Seeing smiles and hearing laughter.
Joy at home: My family
Contact: sberkobien@hccsnet.org
Sheldon Persons
Human Resource Manager
Hi, I’m Sheldon, Human Resource Manager at Holy Cross Services. I graduated from Saginaw Valley State University with a degree in Business Administration in 2016.
I started my Human Resource career with an internship in college at Hausbeck Pickle Company and from there progressed into an HR representative role at Fabiano Brothers before finding myself at Holy Cross Services in June of 2019 as the Human Resource Manager.
In my Human Resource career, I have had the opportunity to build my experience through real life examples and problem solving. I love being presented with a challenge and working my way through the challenge. Because of this I have become well versed in employee benefits, HRIS systems, recruiting, Investigations and many more responsibilities that fall within the Human resources
Joy at work: What brings me joy about working at Holy Cross Services is being able to help clients indirectly by helping staff that help the clients.
Joy at home: What brings me joy in my home life is being able to come home and spend time with my family. I also find joy and peace in being able to go for runs every day after work.
Contact: spersons@hccsnet.org
Joyce Johnson-Maples
Vice President of Employee Care
Joyce joined HCS following an impressive history in Human Resources, where she has served as a Chief HR Officer for more than 20 years. Her expertise includes many years of executive HR leadership in the nonprofit sector, with a particular focus on 24/7 programming and the homelessness sector. Joyce is a strong advocate for equitable organizational structures and believes employee care must be intentional and well-resourced. Joyce has her MBA, a bachelor’s degree in Human Resources, and is SHRM-SCP certified as a senior HR professional. Joyce has experience in employee engagement, ensuring personnel open channels of communication to share power. Joyce leads the charge in the agency’s initiatives to help our team statewide pursue wellness, recruitment and retention, equity and inclusion, training, and professional growth, along with employee support, payroll, and benefits.
Joy at work: Having a positive impact with each of our coworkers by ensuring they have the training, resources, and support that will afford them the opportunity to provide the children in HCS’s care with the best possible level of service, compassion and empathy that will lead to positive outcomes for their futures.
Joy at home: Quality time with family and friends ensuring them that their happiness and well-being is of great importance and a priority for me. On a lighter side, I find joy in being adventurous, traveling the world, trying new things, and just having fun.
Contact: jjohnson-maples@hccsnet.org
Beverly Frick
Vice President of Employee Care
Bev holds a bachelor’s degree in Social Work from Saginaw Valley State University and a master’s in Counseling from Central Michigan University. She came to Holy Cross 30 years ago as an intern and has been with us ever since. She has served as a Treatment Specialist, Family Therapist, Program Coordinator, Manager and Director. Her current role is Quality & Compliance Director/Recipient Rights Officer for the agency.
Joy at work: Bev has experienced so many things that bring her joy at work. She works with amazing people who are kind, caring and extremely dedicated. Being blessed with the opportunity to be a part of helping change someone’s life in a positive way brings her tremendous joy!
Joy at home: Spending time with family and cooking bring her joy at home. Bev has 6 sisters and a very large close family with 2 adult children of my own. She enjoys walking and going on vacations with her husband!
Contact: bfrick@hccsnet.org
Amy Harding
Division Director Permanency & Family Care
After earning my bachelor’s degree from Saginaw Valley State University in Criminal Justice, I went to work at Saginaw County Juvenile Detention Center. I started as a Youth Care Worker and was promoted to Shift Supervisor. While working at the detention center, I was an active board member for the Michigan Juvenile Detention Association. My responsibility within the team was to coordinate training for detention centers across the state of Michigan. I spent 13 years in juvenile detention observing the court system, learning how to work with delinquent youth, and experiencing licensing expectations of Child Caring Institutions. In 2016, I made the shift to Holy Cross Services as a Foster Care Worker. After a year of working for Holy Cross Services, I was promoted to Foster Care Supervisor and oversaw the Traverse City office. While working for Holy Cross Services, as a worker and enventually a supervisor, I attended the University of Michigan where I was able to earn my master’s degree in Public Administration, graduating in December 2018. In January 2019, I was promoted to Quality Manager for Community-Based Programming. Over those 3 years, the Community-Based program was able to expand and build a structure that allowed for more families to be serviced and additional programming to be developed such as; Parent Partner, Bay-In Home Services, and Adoption. In 2022, I was promoted to Divisional Director of Permanancy and Family Care in an interim capacity.
Joy at Home:
Joy is what happens when we allow ourselves to acknowledge the good things around us. It is choosing to be happy and content in your surroundings. For me it is the simple quiet cup of coffee in the morning, the newly planted flowers growing, or the laughter in the kitchen when cooking a meal. Home is my happy place where I spent time with my children and family making memories.
Joy at Work:
My motivation comes from the ideas from working with families and my amazing co-workers. It is the dedication and hard work put into a concept to make it a reality to help support families to eliminate barriers and empower them to meet goals. It is a joyful feeling when you have helped create something that may make life even a little bit better for someone else. Programming and structure are built with the intent to strengthen and build a team for clients, to help them find the joy.
Contact: aharding@hccsnet.org
Stephanie Curtis
Deputy Director
Stephanie was born and raised in the mid MIchigan area and now lives here locally with her husband and children. Stephanie pursued a degree in Family and Community Services at Michigan State University – Go Green! After graduating, she perused her passion for families working with teen parents and their children and then with families who experienced abusive and neglectful home environments. Stephanie has dedicated her career to working with parents to gain positive-nurturing parenting skills to ensure children are safe in their family.
Joy at work: Stephanie enjoys spending her day with families and co-workers. She is dedicated to the families served by her programs and advocates for quality, meaningful services that meet the needs of the family. Stephanie enjoys teaching others and helping staff problem solve situations with families.
Joy at home: Stephanie surrounds herself with her family and enjoys watching her children mature and develop their own personalities and beliefs. Stephanie, her husband and children enjoy camping through out Michigan, listening to music, and spending time together. When Stephanie is not working or spending time with her family, she enjoys hunting and off-roading in her Jeep.
Contact: scurtis@hccsnet.org
Andrea Hagen
Deputy Director
Andrea was born and raised in West Michigan. After attending Western Michigan University and obtaining her bachelor’s degree in social work, she immediately started the Master of Social Work program at WMU. Graduating with her Master of Social Work degree in 2008, Andrea accepted her first job out of school with Holy Cross Services as a foster care worker. Since then, she has worked as a Foster Care Worker, Foster Care Supervisor, Program Manager, and now Deputy Director. Andrea only planned to work in child welfare “for a couple of years” to gain professional experience and hours towards professional licensure, but quickly found that she had a passion for working with children and families involved in the child welfare system. Andrea is a fully licensed LMSW-C.
At work, Andrea enjoys developing relationships with her coworkers, families served, relative and foster parent caregivers, and community service providers. Qualify of services provided is of utmost importance to Andrea. At home, Andrea enjoys spending time with family, including her two dogs. She loves to travel, cheer on the Denver Broncos and Chicago Cubs, spending time on the shores of Lake Michigan, and binge watch true crime and The Office.
Joy at home: The definition of joy is “the emotion of great delight or happiness.” I find joy in many places in my life. At home I find joy in spending time with family and friends, laughing about old memories and making new ones. Long days at the shores of Lake Michigan with a good book and the sounds of the waves bring me joy. We often think that joy comes from the big things in life, but if we are intentional in being present in the moment, we can find just as much joy in the small things.
Joy at work: I find joy and laughter with my coworkers. Having strong relationships with your coworkers helps with the daily stressors of child welfare. I find joy in working with children and families. Seeing families heal and be reunited brings me joy, just as much as watching an adoption be finalized, bringing permanency to children, brings me joy. I feel privileged to work in a field that can find joy in the midst of hardship.
Contact: ahagen@hccsnet.org
Maria Madaj
Division Director Residential & Family Healing
I graduated from Saginaw Valley State University with an undergraduate degree in Psychology and Masters in Leadership & Public Administration emphasizing in Human Services. After graduating with my undergraduate degree, I started my professional career with Holy Cross Services, AKA Boysville of Michigan. Then is when I met my mentor who had a profound effect on the trajectory of my career and realized that my purpose was to provide the same mentorship to those serving our children and families. Since, I have served in multiple roles with Holy Cross Services and have spent most of my years assisting in leading the way of the expansion of community-based programming. In addition, I have been a member of the Quality & Compliance team and now acting Director of Residential & Family Healing.
Joy at work: There are so many things that bring me joy at work despite the long hours we tend to work, secondary trauma we experience as well as the sadness and sorrow we see every day. I work with a group of people who are resilient, kind, hardworking and committed to making the lives of others better.
Joy at home: I am blessed that God has given me the life I have. My grandparents, mother and other close family members have helped shape who I am, and I am so thankful to have them. As most people know, my dogs bring me joy as does the time I have been fortunate to spend in the woods hunting, rock picking and working in my yard.
Contact: mmadaj@hccsnet.org
Nicole Boyd
Director of Clinical Services
Nikki Boyd has a bachelor’s degree in Criminal Justice from Michigan State University, a Masters in Counseling from Central Michigan University, and Masters in Social Work from Michigan State University. She began working for Holy Cross Services in 1992. Niki is a huge fan of both Michigan State Spartans and the Fighting Irish of Notre Dame.
Joy at home: My greatest joy is my son Zeke and spending time with my family and friends whenever I can.
Joy at work: I believe that working with children is a calling. I love being a part of their journey to recovery from all of the trauma they have endured, and helping them become the person they were intended to be.
Contact: nboyd@hccsnet.org
Jeff Howe
Education Director
Jeff Howe earned his bachelor’s and master’s degree of education from Columbia International University in Columbia, SC. He has served as a teacher and school administrator in South Carolina, Michigan and Haiti. He has served with Holy Cross Services since June 2006.
He is filled with joy as students strive for and experience success in school. He stives daily to help students gain confidence within a school setting and reach toward their future with a positive mindset.
At home, he enjoys spending time with his kids and helping them grow to become a better person each day. He especially enjoys soccer, karate, backpacking adventures and rodeos with his kids
Joy at work: I am filled with joy as students strive for and experience success in school. It is amazing to see students gain confidence within a school setting and reach toward their future with a positive mindset.
Joy at home: I enjoy spending time with my kids and helping them grow to become a better person each day. We especially enjoy soccer, karate, backpacking adventures and rodeos.
Contact: jhowe@hccsnet.org
Jacharri Lewis
Director of Family Healing
Jacharri Lewis is a Licensed Clinical Social Worker, functioning in the capacity of Director of Family Healing at Holy Cross Services. Ms. Lewis comes to HCS with a professional background in Child Welfare and Behavioral Health services. Ms. Lewis’ educational platform began at Saginaw Valley State University, where she earned a bachelor’s degree in Social Work, with a minor in Youth Services. Furthering her education, Ms. Lewis earned a master’s degree in Social Work, from Michigan State University within the concentration of clinical social work. Ms. Lewis has long considered herself a social worker at heart. She states, “It’s truly an honor to be able to serve someone in need”. Ms. Lewis has dedicated her professional career studying the impact trauma has across the lifespan and providing therapeutic services to those suffering from the adverse effects of trauma.
Joy at work: Seeing a child’s life restored, knowing that the work that I do, has the potential to change a child’s life!
Joy at home: Seeing the smiles and hearing the laughter of my children. Hearing the birds sing outside my living room window. Knowing that despite what’s taking place around us, God is still in control.
Contact: jlewis@hccsnet.org
Jennifer Montello
Operations Manager
Jennifer was born and raised in Windsor, Ontario. She graduated from the University of Windsor, Ontario with a BA in Psychology. Jennifer started working for Holy Cross Services in 2014.
Joy at home: Jennifer is the proud mother of three daughters. She enjoys spending time with her family and friends, reading, camping, and traveling.
Joy at work: Jennifer’s greatest joy at Holy Cross is watching kids succeed and to move forward with Hope. She strives to support staff throughout the building to accomplish the mission of Holy Cross.
Contact: jmontello@hccsnet.org
Nancy Oliver
Division Director Shelter & Community Services
Nancy Oliver, MA has over 20 years’ experience as a Human Services Professional. Ms. Oliver has spent many of those years working to understand, implement and transform policy, systems and environments to provide equitable social services and strategies that successfully address the needs of the most disadvantaged populations. Ms. Oliver’s areas of experience include Child Welfare, Homelessness, Prisoner Re-Entry, Mental Health, and Substance abuse treatment. Ms. Oliver has 5 adult children (1 daughter, 4 sons) who have blessed her with 14 grandchildren ranging in age from 3 to 24 years of age. Ms. Oliver relies heavily on her Faith for support and guidance. Ms. Oliver
is originally from the Grand Rapids area; obtained her bachelor’s degree in psychology from Michigan State University and her master’s degree in administration and Organizational Development from Spring Arbor University.
Joy at work: My team. We have a great group of dedicated employees who are eager to help people and families in need of housing and support
Joy at home: My family. I enjoy spending time with my adult children, their spouses and my grandchildren.
Contact: noliver@hccsnet.org
Michael C. Barr
Emergency Shelter Program Manager
Michael was born and raised in the greater Lansing area and now lives here locally with his wife and German Shephard Maya. Michael served honorably in the United States Marine Corps as a Heavy Equipment Mechanic and deployed to Afghanistan twice during Operation Enduring Freedom. After his time in the service, he pursued his education and career goals in the health and human services industry. In his free time, Michael attends Siena Heights University and is working on completing his master’s degree in Clinical Mental Health Counseling.
Joy at work: Michael enjoys spending his day with participants and staff. Michael’s philosophy is that everyone should be met with dignity and respect. He advocates for increased access to mental health treatment and hopes to address systemic disparities within the community.
Joy at home: Michael surrounds himself with friends and family. Michael and his wife enjoy walking their dog, traveling, and spending time together. Michael practices various forms of self-care, including reading, writing, drawing, and binge-watching The Office.
Contact: mbarr@hccsnet.org
Kim Hughes
Operations Manager
Kim’s career began in 2009 where she worked in construction with JD Building Services. During that time, she learned skills in the following areas, excavation, framing, concrete, drywall, painting, drop ceilings, light plumbing and more in the residential and commercial fields. It was at JD Building Services where she was introduced to Volunteers of America. She has worked on several projects from the construction of the Detroit Homeless Shelter, the Veterans Safe Haven in Warren MI, and the Sparrow Medical and Dental Clinics in Lansing. Other projects included the Veterans suite build out, the Program of All Inclusive Care for the elderly (PACE) facility and many other projects.
In 2017, Kim began working with the Volunteers of America. After being offered the position, she recalls knowing her answer within 24 hours. While she loved working for JD Building Services, she knew this opportunity would bring many new, and great opportunities. She was offered and accepted the position as Construction and Maintenance Manager. In late 2018 Volunteers of America ceased to offer services at the Homeless Shelter. At that time, she was offered the opportunity to continue with Volunteers of America or accept a position with Holy Cross Services as Maintenance Coordinator. After much thought, she once again followed her heart and accepted that position.
Joy at work: I love showing up to work making people smile and laugh, being that person that people look forward to seeing. Daily, I endeavor to make a difference in the lives of those we serve, as Holy Cross has made a difference in my life. I’ve strengthened personal traits, such as compassion, patience, and interpersonal skills as I work with others. I enjoy working with community partners and watching how a community comes together to help hundreds of people ever year! These are just a few of the reasons why I love coming to work. I look forward to more growth with the agency and building unforgettable relationships with coworkers and clients!
Joy at home: I find joy in motorcycling, snowmobiling, automotive racing, and traveling. When not on the go I enjoy spending time with friends and family!
Contact: khughes@hccsnet.org
Felicia Robinson
Program Manager of the Veteran Housing Program
Felicia Peters Robinson is a Program Manager of the Veteran Housing Program at HCS-NHCC. Felicia has a passion for assisting individuals in transition with attaining their housing, employment, health, and financial goals.
Felicia leads a team at New Hope that was recently recognized by the Veteran Administration for exceeding expectations of ending homelessness within 121 days which is lower than the six-month GPD National Average.
Felicia earned a Master of Arts Degree in Family Education from Western Michigan University and is a Certified Family Life Educator. Her Bachelor of Arts Degree is in Sociology from Michigan State University.
Felicia has over 10 years’ experience in the human service field and aspires to create social change.
Joy at work: Cultivating her team and watching others attain their housing goals.
Joy at home: Felicia enjoys spending time with family, preparing delicious meals and volunteering with the youth in our community.
Contact: frobinson@hccsnet.org