Michael Alm

Sr. Director, Facilities, Health & Safety

Born in Detroit and raised in a family that was nearly all employed by the auto industry with strong Christian values. He attended the Center for Creative Studies and Oakland University, pursing a degree in Business Management, while working in the retail field, managing an office supply chain store.
Mike made a career change by entering the construction field where he found a strong interest. He owned and operated a small renovation firm while doing volunteer work at Boysville of Michigan. In 2002 he was recruited by Boysville of Michigan, now Holy Cross Services as Facilities Manager in the Metro Detroit Area. His role has evolved from daily operations to now overseeing the full agency handling all facilities aspects as the Chief Facilities and Safety Officer. He has responsibilities over all HCS locations including Samaritan Center which is the nation’s largest community center, where he serves as Board Secretary. Mike is married to his wife of 33 years and together raised two children who are now young adults with their own careers. Mike has served as Elder in the Presbyterian Church using his background in construction to support facilities needs of the church. Mike has a dedicated interest to help others, particularly through his work supporting underserved children and those struggling with addictions.

Joy at work: I find that knowing our Agency provides others with an opportunity to succeed is very rewarding. When I hear a story about one of our clients being successful in the community, it encourages us knowing that we are part of their success. These events are what drive me each day.

Joy at home: My family time is a major part of my life. Getting together with my children and grand children for a weekend camping trip or having Sunday dinner at home are events that I enjoy the most. The times that we spend together are priceless to me.

Contact: malm@hccsnet.org

Maria Madaj
Director, Child Welfare

I graduated from Saginaw Valley State University with an undergraduate degree in Psychology and Masters in Leadership & Public Administration emphasizing in Human Services. After graduating with my undergraduate degree, I started my professional career with Holy Cross Services, AKA Boysville of Michigan. Then is when I met my mentor who had a profound effect on the trajectory of my career and realized that my purpose was to provide the same mentorship to those serving our children and families. Since, I have served in multiple roles with Holy Cross Services and have spent most of my years assisting in leading the way of the expansion of community-based programming. In addition, I have been a member of the Quality & Compliance team and now acting Director of Residential & Family Healing.

Joy at work: There are so many things that bring me joy at work despite the long hours we tend to work, secondary trauma we experience as well as the sadness and sorrow we see every day. I work with a group of people who are resilient, kind, hardworking and committed to making the lives of others better.

Joy at home: I am blessed that God has given me the life I have. My grandparents, mother and other close family members have helped shape who I am, and I am so thankful to have them. As most people know, my dogs bring me joy as does the time I have been fortunate to spend in the woods hunting, rock picking and working in my yard.

Contact: mmadaj@hccsnet.org

Jeff Howe
Director, Training & Professional Development

Jeff Howe earned his Bachelor’s and Master’s Degree of Education from Columbia International University in Columbia, SC. He has served as a teacher and school administrator in South Carolina, Michigan, and Haiti. He has served with Holy Cross Services since June 2006.

Jeff is filled with joy as students strive for and experience success in school. He strives daily to help students gain confidence within a school setting and reach toward their future with a positive mindset.

Joy at work: I am filled with joy as students strive for and experience success in school. It is amazing to see students gain confidence within a school setting and reach toward their future with a positive mindset.

Joy at home: I enjoy spending time with my kids and helping them grow to become a better person each day. We especially enjoy soccer, karate, backpacking adventures and rodeos.

Contact: jhowe@hccsnet.org

Leah Gordon – Arnold
EXECUTIVE ASSISTANT TO PRESIDENT & CEO

I was born and raised in Southern California. I attended California State University in Fullerton, California, where I majored in psychology. My passion is working with organizations who ultimately make change in people’s lives.

Before coming to Holy Cross Services, I was a paralegal with two law firms specializing in civil litigation and family law. I’ve held several clerical and senior administrative support roles where I was involved in strategic planning. I worked for a faith-based retreat center in the foothills of Northern California, as a secretary, guest relations and events coordinator.

I’ve been fortunate to have had the opportunity to travel throughout the U.S. and Canada assisting with planning, onsite coordination of marketing booths at trade shows and hosting hospitality events.

Like some of our clients, in my personal life I am a survivor who has experienced trauma and hardship in my family, but also healing, restoration and victory over my history.

Joy at work: I am happy when given a challenging project or task, and then knocking it out of the park for my team. I am happiest when I learn new things, am stretched to the limit, thus ultimately making me a better assistant.

Joy at home: Being the best mother I can be to my son and daughter is what makes me joyful. My faith brings me happiness and I also enjoy playing guitar and singing worship songs.

Heather Linseman

Associate Director, Human Resources

Heather has worked in several facets of Non-Profit and Human Services for over 15 years. She earned a Bachelor of Science Degree in Human Resources Management and an Associate’s Degree in Applied Science and General Studies. Additionally, Heather is a Registered Social Service Technician with the Michigan Board of Social Work and holds certification as a Certified Nursing Assistant.

Heather was born and raised in Flint, Michigan, specifically in the Beecher Area, to a proud single Italian mother. Adopted at birth by her siblings’ father, she spent much of her childhood on the shirttails of her grandparents, whom she affectionately refers to as ‘the best grandparents that didn’t have to be’. Heather married her high-school sweetheart and they have been together for 34 years. They have two wonderful sons, who are the absolute best gift God has blessed them with.

Joy at work – Being able to use my education and life experiences to help understand each position’s need to actively recruit, hire and retain exceptional talent that will impact the lives of our children, families, and veterans.

Joy at Home – I have truly been blessed to have met my soul mate when we were young and have the blessing of growing up and old together. However, our two sons hold the absolute light in our eyes. I am passionate about helping people in need, and volunteering, whether as a Booster Board member for High School Soccer, serving as the Chair of the Band Boosters, or any other way I can be involved in the schools. I love taking pictures, spending time with my oldest son and grand dog, and going to different venues to watch my youngest son’s band or my husband’s band. I also enjoy attending various concerts with my family and friends.

Beverly Frick
Sr. Director, Quality & Compliance

Bev holds a bachelor’s degree in Social Work from Saginaw Valley State University and a master’s in Counseling from Central Michigan University. She came to Holy Cross 30 years ago as an intern and has been with us ever since. She has served as a Treatment Specialist, Family Therapist, Program Coordinator, Manager and Director. Her current role is Quality & Compliance Director/Recipient Rights Officer for the agency.

Joy at work: Bev has experienced so many things that bring her joy at work. She works with amazing people who are kind, caring and extremely dedicated. Being blessed with the opportunity to be a part of helping change someone’s life in a positive way brings her tremendous joy!

Joy at home: Spending time with family and cooking bring her joy at home. Bev has 6 sisters and a very large close family with 2 adult children of my own. She enjoys walking and going on vacations with her husband!

Contact: bfrick@hccsnet.org

Carter Heminger

Director of PhilaNthropy & Strategic Relations

Carter is a versatile marketing and ministry professional whose mission is to help support and establish communities of people who invest in each other, using words to inspire action.

Before coming to Holy Cross, Carter began his career working in marketing and business development for law firms in Chicago. After that, he pivoted to campus ministry back in his home state of Michigan, establishing witnessing communities of college students who love God’s Word and God’s people. In that role, Carter also developed teams of ministry partners who supported the ministry through prayer, advocacy, and financial giving.

Carter is a passionate storyteller who believes transformative change can begin through effective communication and meaningful partnerships.

Joy at work: Carter loves mastering skills to solve big problems. This comes in handy when looking for the perfect way to communicate a big idea to an engaged audience.

Joy at home: Carter loves to stay active, whether that is running around with his two young daughters, enjoying time with his wife, going for bike rides, or playing basketball.

CONTACT : cheminger@hccsnet.org

Tim Burke

Donor Database Administrator

Tim is a seasoned development / fundraising professional with over 30 years work experience supporting every type of non-profit – including arts & culture, education and human services. He specializes in donor relations and database management tools.

Joy at work: Working with donors and supporters to make a difference in the lives of those in need.

Joy at home: Spending time with friends at the local golf course or chess club… always trying to improve!

CONTACT : tburke@hccsnet.org

Shelbi Frayer

CEO / PResident

Shelbi Frayer is an accomplished public sector executive and financial strategist known for stabilizing organizations, leading large cross-functional teams, and delivering transformative fiscal solutions. With more than 20 years of leadership experience spanning municipal government, education systems, state agencies, and private consulting, she has built a reputation for turning around complex financial environments and driving long-term organizational health.

Before becoming the CEO, Shelbi worked at New Hope Community Center (our homeless shelter in Lansing) and found fulfillment in serving those in need. It has become a major driving force in her life and inspired her to join the Holy Cross team.

Previously, Shelbi served as the Deputy Mayor for the City of Lansing, overseeing 13 departments and more than 1,000 employees. In this role, she led major development initiatives, including bond projects, and a new city hall facility. Prior to working in Lansing, she served as Chief Financial Officer for the City of Flint. Her work resulted in securing $220M in state funding to address the City’s insolvent pension system, preventing bankruptcy and restoring solvency.

Shelbi holds a Master’s degree in Administration from Central Michigan University and a Bachelor’s degree in Business Management and Administration from Northwood University.

Favorite quote: “Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.”
Dr. Seuss, The Lorax